1. These terms and conditions are between EFR Training Limited ('EFRT') and the Customer. They replace any previous terms and conditions of EFRT and are the complete and only terms and conditions between the parties. All dealings between EFRT and the Customer shall be governed by these terms and conditions which shall prevail over any others.

2. These terms and conditions and any contract formed pursuant to them may be varied provided any variation is confirmed in writing by an authorised representative of EFRT.

3. A binding contract will be formed when EFRT notifies its acceptance of a Customer's order for goods or services (the 'Contract'). An invoice may be dispatched or emailed prior to delivery of the goods or performance of the services and shall be payable on whichever date is sooner, within 30 days of the date of the invoice, or 14 days prior to the commencement of the earliest course. If the booking is made less than 14 days prior to the commencement of a training course, payment is due before the course commences.

4. To return goods the Customer must have a goods return number ('GRN'). A GRN can be obtained by telephoning EFRT and providing the invoice number. A GRN will then be provided, together with instructions for returning the goods. EFRT will not accept returns without a valid GRN. All returned items must be in their original packaging, unopened and unused and returned within 14 days of the date of issue of the GRN. The Customer must pay for the costs of return unless the goods are faulty, damaged or incorrectly supplied and will be liable for them until they reach EFRT. On receipt of the returned goods, EFRT will credit the Customer's account with any sum debited as soon as possible.

5. In the case of the provision of a training course by EFRT, certificates to prove completion of the course may be withheld by EFRT until payment is made. No refund shall be given and the full course fee shall remain payable should a delegate fail any course provided by EFRT and EFRT make no guarantee as to a delegate successfully passing any course. If a delegate does not attend the full course fee shall remain payable and no refund shall be given. It is the Customer's responsibility to ensure that a delegate is booked on and attends the correct course. If a delegate attends a course and payment has not yet been made, the Customer accepts that payment is overdue.

6. If the Customer wishes to cancel a booking, the Customer must notify EFRT in writing by registered letter, fax or e-mail ('Notice of Cancellation'). For the avoidance of doubt, Notice of Cancellation will not be accepted by telephone. If EFRT receives a Notice of Cancellation more than 10 working days prior to the commencement of the course a full refund of any course fees paid shall be given (with no cancellation penalty due). If EFRT receives a Notice of Cancellation less than 10 working days prior to the commencement of the course the full course fee shall remain payable and no refund shall be given.

7. Unless specified, IVA will not be included in any price and will be charged at the rate in force at the time of quotation.

8. Interest on overdue invoices may be charged (at the discretion of EFRT) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 until the date of payment and the Customer agrees to pay any reasonable expenses (not limited to expenses fixed by Court) incurred by EFRT in pursuing any outstanding debt or debts due from the Customer.

9. Title to the goods shall pass when payment is made in full. For the purposes of payment of EFRT's invoice only, time is of the essence. Until payment is made in full the Customer shall allow EFRT or its agents to enter its premises during business hours to inspect any goods which have not been paid for in full and remove them. The Customer shall not sell, give, pledge, lend, charge or otherwise dispose of the goods before title has passed without the written agreement of EFRT.

10. Risk of loss shall pass on delivery and all delivery times are estimates only.

11. It is the Customer's responsibility to inspect the goods on delivery. Any visible defects in the goods must be notified to EFRT within 7 days of delivery during which time EFRT shall repair or replace such goods free of charge. After this time any goods with visible defects may be replaced at the Customer's expense.

12. Nothing in these terms shall operate to exclude or limit EFRT's liability for death or personal injury caused by its negligence, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or fraud.

13. EFRT shall not be liable to the Customer whether in contract, tort (including negligence) or otherwise for any loss of profit; anticipated profits; revenues; anticipated savings; goodwill or business opportunity; or for any indirect or consequential loss or damage whatsoever or for any failure to comply with its obligations due to an event beyond EFRT's reasonable control. EFRT's aggregate liability to the Customer whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the total sum paid or payable by the Customer to EFRT under the Contract.

14. EFRT shall not be liable for mistreatment of any person or property arising out of the Customer's failure to follow the guidelines set out by EFRT in its publications or courses.

15. EFRT reserve the right to cancel and/or amend course dates, times, contents and venues. Every effort will be made to give the Customer as much notice as possible and offer a reasonable alternative. If these are not satisfactory, EFRT shall refund in full the price of the course. No further compensation will be given.

16. The Customer shall indemnify EFRT for any loss or expenses caused as a result of providing inaccurate information to EFRT, mistakes contained within the Customer's order, changes to the Contract requested by the Customer or personal injury or death caused by the Customer not following EFRT's guidelines correctly.

17. If the Customer becomes bankrupt or enters into liquidation, administration or administrative receivership or has a receiver of any of its assets appointed (or ceases or threatens to cease carrying on business) EFRT shall be entitled to cancel any outstanding Contract(s) without liability to the Customer and any sums outstanding shall become immediately due and payable.

18. If the parties are unable to resolve any dispute arising between them, either party may initiate an alternative dispute resolution procedure with the assistance of a mediator agreed by the parties or, in default of such agreement, appointed at the request of either party by the Centre for Dispute Resolution or such other similar body as is agreed.

19. Any written notice given under these terms and conditions shall be served either by registered post or by facsimile to the relevant party's registered/principal office or last known address.

20. No other person or body who is not a party to the Contract has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of the Contract.